ACRO Inc. (hereinafter referred to as “ACRO”) shall endeavor to protect our customers’ Personal Information (one that can identify a particular individual. The same applies hereinafter.) by making it our highest priority issue to handle such information properly and keep it in safe custody.

1. Management System
With respect to our customers’ Personal Information collected by ACRO , ACRO shall endeavor to keep its contents accurate and up-to-date. In handling Personal Information, ACRO shall take necessary and appropriate measures to ensure safe management of Personal Information (information security measures) including prevention of unauthorized access, falsification, leakage, etc. by third parties.
In addition, ACRO shall endeavor to maintain and strengthen the management system by periodically educating its employees on the protection of Personal Information.
2. Collection
ACRO shall obtain Personal Information in following a legal and fair manner:

1) When customers purchase products of brands handled by ACRO.
2) When customers use various services including customer desk or visit ACRO’s web site.
3) When customers cooperate in various marketing activities.
4) When customers attend various events ACRO holds, etc.
ACRO may ask its customers when needed to provide their name, address, telephone number, age, date of birth, gender, e-mail address, occupation, composition of family, description of products purchased, description of various services used, preferences pertaining to cosmetics, fashion, etc., size, skin condition, and contents of opinions and consultations, etc. Personal Information will be collected directly from customers or through ACRO’s business partners within the scope required for executing its business.

3. Notification of Purpose of Use
ACRO shall clearly specify and announce necessary information such as purpose of use, the scope of business partners, contact information in advance, and shall endeavor to obtain Personal Information only after getting approval.
4. Scope of Purpose of Use
ACRO shall identify the purpose of use as far as possible, and handle Personal Information only within the scope of the purpose of use clearly specified and announced except when ACRP obtains the prior consent of the first person or when legally admitted as a special case. Provided, however, that the following shall be excluded.

1) When it is necessary to protect a person’s life, body or their property, and the consent of the identified individual is difficult to obtain.
2) When it is particularly necessary to improve public health or promote the sound development of juveniles, and the consent of the identified individual is difficult to obtain.
3) When it is necessary to cooperate with government agencies, local public organizations, or those commissioned by them in executing duties stipulated by laws and regulations, and there is a risk that obtaining the consent of the identified individual may hinder execution of the duties.

5. Purpose of Use of Personal Information
Personal Information of customers will be used only for proceeding transactions with them in a safe and accurate manner and providing better products and services. ACRO shall not use the information except for the following purposes:

1) Delivery of products and provision of services in ACRO’s businesses including cosmetics, health foods, and goods for everyday life as well as reference data for credit management, billing service, and research and development of products and services
2) Preparation of various statistical materials and media, execution of various announcements and marketing activities through telephone calls and direct mails concerning products and services
3) Records and arrangement of contents of opinions
4) Customer support activities such as responding to various inquiries and providing after-sales services
5) Notification of information necessary to manage ACRO’s web site
6) Marketing and sales promotion activities
7) Distribution of information on advertisement contents of ACRO or third parties
8) Enforcement of rights and fulfillment of obligations based on contracts, laws and regulations.

ACRO shall use and provide Personal Information to business partners within the scope required for achieving the above purposes of use, and only within the scope required for executing ACRO’s business

6. Provision of Personal Information to Third Parties
Personal Information of customers may be disclosed or provided to third parties in the following cases:

1)When the individual’s prior consent has been obtained concerning disclosure and provision;
2)When based on laws and regulations;
3)When Personal Information is provided to business partners within the necessary scope and items from among items of Personal Information as stated in item 2 above, which were collected in writing or through electronic information and other ways to achieve the purpose of use informed to customers.
If a customer wishes to discontinue provision of Personal Information to third parties stated above, ACRO will discontinue provision of Personal Information to third parties stated above based on a request of the customer. In such a case, however, please be reminded that the customer may not receive various services of ACRO.
4)When disclosure and entrustment of information is carried out within the necessary scope when handling of Personal Information is outsourced to an agent in order to achieve the purpose of use informed to customers.
In such a case, ACRO will ensure the management of Personal Information by requiring the relevant agent to carry out information management which is equivalent to that of ACRO; and
5) . When Personal Information is provided, following business succession due to merger and other reasons.

7. Disclosure, Revision, Suspension of Use, etc. of Personal Information
If a customer wishes ACRO to disclose his/her own Personal Information to the customer him/herself, ACRO will promptly respond in accordance with laws and regulations after confirming the identity of the customer unless there is some particular reason.
In addition, if a customer desires revision or suspension of the use, etc. of Personal Information of the customer him/herself, ACRO will promptly respond in accordance with laws and regulations after confirming the identity of the customer.
Please contact ACRO’s customer desk concerning inquiries about disclosure, revision, suspension of use, etc. or questions and complaints, etc. with respect to handling of Personal Information.
8. Retention Period and Deletion of Personal Information
Personal Information of customers will be appropriately retained and managed during a period which ACRO determines to be necessary, and will be completely deleted in a safe manner after the termination of such period.
9. Compliance with Laws and Regulations
In handling Personal Information of customers, ACRO will comply with “the Act on the Protection of Personal Information” and other laws and regulations of Japan to be applied, review the handling on a continuous basis, and endeavor for its improvement and upgrading.


1. Basic Policy
ACRO Inc. (hereinafter We) operates THREE official Facebook page, THREE official TWITTER page and THREE official Instagram page (hereinafter Our Page) and offers enjoyable information to users (hereinafter Users).
We regularly check comments from Users, and may delete what We deem to be inappropriate even though they are related to the Page.
In addition, We appreciate your prior understanding that We may not be able to reply to all of the comments.
We also appreciate your understanding that Our Page may be terminated or deleted without prior notice.
Thank you for understanding that postings and comments from Users are not necessarily in accordance with Our official announcement.
As for inquiries about our products and others, please click “contact” on THREE official web site.
2. Terms of Service
The terms shall apply when Users use the Page. Users shall agree to follow the terms when using the Page.
3. Revision of Terms
We shall be entitled to revise the terms without prior notification or approval of Users. In this case, conditions of use of the Page shall be based on the revised terms. The revised terms of service shall be effective when they are posted.
4. Period, Suspension, Interruption of Service, etc.
We shall be entitled to revise, add, or discontinue part or all of the service contents of the Page without prior notification or approval of Users.
5. Indemnification
We shall not be held responsible for contents of comments posted by Users on the Page. We shall assume no responsibility whatsoever for any damage inflicted on Users or the third parties due to trouble caused in association with the Page between Users or between Users and third parties.
We shall assume no responsibility whatsoever for any damage (including damages due to termination of the Page and deletion of postings, but not limited to them) inflicted on Users in association with the use of the Page
6. Prohibited Matters

Please refrain from posting comments that fall under the followings. We shall delete comments that fall under any of the followings.

    – Offense against particular individuals

    – Defamation against Other Companies

    – Defamation against Us

    – Something to identify Personal Information

    – Something to do with dating sites and their likes

    – Something that induces visitors to visit other sites

    – Something discriminatory

    – Something offensive to public order and morals or something obscene

    – Something considered act of violence

    – Something defamatory or insulting

    – Something that conflicts or is feared to conflict with intellectual property rights

    – Something deemed to be publicity stunt

    – Others that We deem to be inappropriate

Inquiry desk for Personal Information